Terms & Conditions 78ace — The Complete Platform Usage Guide

Welcome to 78ace, an online entertainment platform offering casino games, Sports Betting, e-sports, virtual sports, and related entertainment products for users in Malaysia. This document sets out the Terms and Conditions ("Terms") governing the relationship between you ("Member" or "User") and 78ace ("Platform" or "us").

By accessing, registering for, or using any part of the 78ace platform — including the website, mobile app, customer support, and all related functions — you agree to be fully bound by these Terms. If you do not agree with any part of these Terms, please discontinue your use of the 78ace platform.

78ace reserves the right to amend, update, or add to these Terms at any time without prior notice. It is your responsibility to review these Terms periodically to ensure you remain informed of the current rules in effect.

To register for and use 78ace services, you must meet all of the following eligibility requirements:

• Age: You must be at least 18 years of age at the time of registration. 78ace strictly prohibits underage users from registering or using our platform. 78ace reserves the right to request proof of age at any time.
• Residents: 78ace services are intended for Malaysian residents. Users from other countries are responsible for ensuring that their use of this platform does not violate their local laws.
• Legal Capacity: You must have full legal capacity to enter into this binding agreement.
• Non-Staff: 78ace staff, affiliates, and their immediate family members are not permitted to open a player account.
• Not Self-Exclusion: You are not currently under an active self-exclusion period or ban from any gambling platform.

78ace reserves the right to verify your eligibility at any time by requesting supporting documents. Failure to provide the requested documents within the specified timeframe may result in temporary account suspension.

Each individual is only permitted to hold one (1) account at 78ace. This includes a prohibition on registering multiple accounts using different names, phone numbers, email addresses, or IP addresses by the same individual.

When registering, you are required to provide truthful, accurate, and complete information, including:

• Full name as stated on your Malaysian identification document (MyKad or passport)
• A valid and active Malaysian phone number
• A valid email address
• Exact date of birth
• Bank account or e-wallet details for withdrawal purposes

You are solely responsible for maintaining the confidentiality of your username and account password. 78ace will not be liable for any losses arising from unauthorised access to your account resulting from your own failure to keep your login credentials secure.

78ace accepts deposits via the following Malaysian payment methods only:

All deposits must be made using a payment method registered in your own name. 78ace does not accept third-party deposits. Should a deposit from a third-party source be detected, 78ace reserves the right to withhold withdrawals until the verification process has been completed.

The maximum daily deposit is RM50,000 unless you have been approved for a higher limit through the 78ace VIP account management team. This limit is in place to protect players in line with our responsible gaming principles.

78ace is committed to processing all valid withdrawals within less than 3 minutes automatically. Withdrawals will be credited to the same Malaysian e-wallet or bank account used for your last deposit.

Key withdrawal conditions that must be met:

• Minimum Limit: The minimum withdrawal amount is RM50 per transaction.
• Maximum Limit: The maximum daily withdrawal limit is RM30,000 for standard accounts. VIP members enjoy higher limits.
• KYC Verification: First withdrawals exceeding RM1,000, or cumulative withdrawals exceeding RM5,000, require full identity verification (KYC).
• Bonus Rollover: Any bonus balance that has not met the rollover requirement cannot be withdrawn. Only net cash (funds that have completed the rollover) is eligible for withdrawal.
• Same Method: Withdrawals must be made to the same payment method used for your deposit. This is a security and anti-money laundering measure.

78ace offers a variety of bonuses and promotions from time to time. Each bonus has specific terms that must be read carefully before claiming. The following general guidelines apply to all 78ace bonuses:

• One Bonus Per User: Each bonus type can only be claimed once per account, IP address, device, household, or family.
• Minimum Rollover: The welcome bonus carries a combined 30x rollover requirement (deposit + bonus). For example, a RM100 bonus on a RM100 deposit requires a total wagering amount of RM6,000 before any withdrawal is permitted.
• Game Contribution: Not all games contribute equally to the rollover requirement. Slots typically contribute 100%, while table games and Sports Betting may contribute at a lower rate.
• Validity Period: Every bonus has a validity period. Unused bonuses or unfulfilled rollover requirements within the specified period will expire and be automatically forfeited.
• Maximum Bet Limit While Bonus Is Active: While an active bonus is in your account, the maximum bet per round or match is RM50 unless otherwise stated in the specific bonus terms.

78ace reserves the right to void bonuses and associated winnings if there is evidence of bonus abuse, use of risk-free strategies designed to exploit promotions, or any activity deemed to be bonus fraud.

Sports and e-sports betting at 78ace covers the Malaysia Super League, EPL, badminton, MLBB MPL Malaysia, DOTA2, Valorant, CS2, and over 30 other sports. The following general rules apply:

• Cancelled Match: If a match is cancelled before it begins, all bets will be voided and stakes fully refunded to your account balance.
• Suspended Match: For matches interrupted after kick-off, the outcome depends on how many rounds or games have been completed. Specific rules are stated in each sport's rules section on the platform.
• In-Play Betting: Bets placed during a live match (in-play) are subject to system confirmation time. If the match ends before the bet is confirmed, the bet may be voided.
• Odds Errors: 78ace reserves the right to void bets placed at clearly incorrect odds resulting from a technical error. Stakes will be fully refunded in such cases.
• Betting Limit: Betting limits vary by sport, league, and market. Bets exceeding the platform's limits may be rejected or only partially accepted.

For e-sports, additional specific rules apply, including the definition of a "valid match" for each game title and how match suspensions are handled. Full details are available in the 78ace Help Centre.

All casino games at 78ace — including slots, blackjack, baccarat, roulette, poker, and live dealer games — use a Random Number Generator (RNG) that has been independently audited by internationally recognised bodies to ensure fairness.

• Final Decision: The results of all casino games are final and cannot be disputed unless there is clear evidence of a technical error.
• Connection Interruption: If your internet connection drops during an active game, the 78ace system will automatically complete the round based on the game logic. The resulting outcome is final and valid.
• Software Error: In the event of a software error that affects the integrity of a game, 78ace reserves the right to void the affected rounds and return the wagers to the players.
• Blackjack: Blackjack-specific rules — including Double Down, Split, Insurance, and Surrender options — are stated in the Blackjack section of our platform.
• Game Limit: The minimum and maximum bet limits for each game are clearly displayed within the game interface before you begin playing.

The following activities are strictly prohibited on the 78ace platform and may result in immediate account closure and forfeiture of balances without notice:

• Registering more than one account (whether independently or together with another individual)
• Providing false or misleading personal information during registration or KYC verification
• Money laundering or any financial activity suspected of being in violation of the law
• Using automated software or tools (bots) to play or place bets on the platform
• Bonus abuse through strategies specifically designed to exploit promotions (bonus abuse / bonus hunting)
• Collusion between players to gain an unfair advantage in live table games
• Transferring funds between user accounts through unauthorised means
• Uploading or using another person's credit card details or financial information without their authorisation
• Any threats, harassment, or abusive language directed at 78ace staff or other players

Player-Initiated Closure: You may close your 78ace account at any time by contacting our customer support team. Prior to closure, any bonuses with unfulfilled rollover requirements will be forfeited. Your net cash balance (funds eligible for withdrawal) will be returned to you once the verification process is complete.

Suspension by 78ace: 78ace reserves the right to suspend or close your account without prior notice if:

• There is activity suspected of violating any provision of these Terms
• The information you provided during registration is found to be false or inaccurate
• Your account has been inactive for 12 consecutive months
• A directive has been issued by a Malaysian authority or relevant enforcement body
• You have applied for self-exclusion through our responsible gaming programme

In cases of suspension due to suspected fraud, 78ace reserves the right to place a hold on the account balance while an investigation is conducted. If the investigation finds no breach has occurred, the full balance will be returned.

78ace believes gambling should always be an enjoyable and controlled form of entertainment. We are committed to helping our players stay in control.

Responsible gambling tools available in your account:

• Deposit Limit: Set a daily, weekly, or monthly deposit limit that cannot be exceeded.
• Loss Limit: Set the maximum amount you are willing to lose within a given period.
• Session Time Limit: Limit the amount of active playing time you spend each day.
• Account Pause: Temporarily suspend your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: For a longer break — 6 months, 1 year, or permanent — please reach out to our customer support team.

If you are concerned about your own gambling habits or those of someone you know, please visit our Responsible Gambling for more information and support resources available in Malaysia.

78ace shall not be held liable for any loss or damage, whether direct or indirect, arising from:

• Internet or technical service disruptions beyond 78ace's control
• Acts or omissions by third parties, including payment providers and game providers
• Errors or omissions in the information provided on the platform
• Unauthorised access to your account resulting from your failure to keep your login credentials secure
• Any game outcome or bet you make based on information available on the platform

78ace's maximum liability to you under any circumstances shall not exceed the total net cash balance in your account at the time of the relevant incident. 78ace makes no guarantees regarding winnings — all gambling activity carries the risk of loss.

78ace handles all your personal data in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA). The information you provide to us is used for the following purposes:

• Account management and verification
• Processing of financial transactions (deposits and withdrawals)
• Customer service communications
• Compliance with anti-money laundering (AML) and know your customer (KYC) requirements
• Platform product and service improvements

78ace will not sell, lend, or disclose your personal data to third parties without your consent, except where required by law or mandated by the relevant authorities.

For full details on how we collect, use, and protect your data, please read Privacy Policy which forms an inseparable part of these Terms.

78ace reserves the right to amend these Terms at any time. Amendments take effect immediately upon publication on our platform. We will endeavour to provide reasonable notice of any material changes via registered email or in-platform notification.

It is your responsibility to review these Terms periodically. Your continued use of the 78ace platform following the publication of any amendments will be deemed your acceptance of those changes.

These Terms are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms shall first be resolved through negotiation. Should negotiation fail to reach a resolution, the dispute will be referred to the dispute resolution process established by 78ace.